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IVR Software Solutions

Our IVR System is a versatile, voice-based automation solution designed to simplify and scale phone interactions across sectors like education, enterprise services, and citizen engagement. Developed using .NET Windows Services and Console applications, this IVR platform powers high-volume, rule-based communication without the need for human operators.

Client Objectives

The client required a flexible and scalable IVR system that could serve multiple real-world use cases across education, feedback collection, and grievance management.

  • Automated voice announcements for exam results, homework, fee reminders, and event updates in schools
  • Conduct voice-based surveys that accept numeric inputs and record responses
  • Enable a public grievance redressal system with voice complaint logging
  • Use as a voice forum to broadcast product info and gather structured feedback
  • Operate without the need for internet access or smartphone apps

Our Solution

We developed a modular, service-based IVR platform that integrates with telephony providers and backend systems, designed to run 24/7 on Windows environments.

  • Built using .NET Windows Services and Console Applications for high reliability
  • Supports both inbound and outbound call flows with DTMF (keypad)
  • Dynamic call trees and customizable voice prompts based on caller type or purpose
  • Integrates with databases, CRMs, and SMS/email gateways for multi-channel support
  • Logs calls and responses in real-time with secure data storage and reporting features

Use Cases

🏫 Educational Institutions
  • Automated calls to inform about exam results, homework, events, and fees
  • Accessible even on basic feature phones (no apps needed)
📢 Voice-Based Surveys
  • Collect numeric ratings or voice responses from thousands of users
  • Used by NGOs, political groups, and research agencies
🏢 Complaint & Grievance Systems
  • Automated recording and ticketing for customer/public grievances
  • Track and escalate unresolved issues via voice commands
📣 Voice Forums & Marketing
  • Share product information or policy updates through voice menus
  • Let customers leave structured feedback using their keypad or voice

Let's Bring Your Vision to Life

We are excited about the opportunity to collaborate with you and develop applications that empower your business. Our team is eager to discuss your requirements, answer any questions you may have, and embark on this journey of innovation together.

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